When a guest enters your hotel, they want to leave stress at the door—not stand in line at the front desk or worry about a room key. Keyless entry with mobile key helps remove that stress, saving time and improving the overall guest experience. Let your guests sit back and relax from the moment they check-in until check-out.
Here are 5 ways that mobile key will end up saving your guests time.
Cornell University found that just a five-minute wait to check-in lowers guest satisfaction by 50%. Checking in is a breeze with keyless entry and mobile check-in. By using a mobile app that offers this functionality, hotel guests can completely skip the desk and head straight to their room.
Lobby kiosks offer another alternative to the the check-in line at the front desk. Most kiosk solutions interface with the hotel PMS platform and offer the same functionality as a front desk agent, collecting payment, identity verification and often even facilitating room selection.
No More Lost or Non-Functioning Keys
Physical room keys are unnecessary in 2018. Guests often lose keycards, leave them in their rooms, or have to deal with the hassle of putting them somewhere they won’t get demagnetized. For the 20% of guests who will end up with a non-working plastic keycard regardless, they face the inconvenience of another turn in the front desk queue to resolve the issue. Then, your employee has to spend time replacing or remagnetizing the keycard.
Mobile keys eliminate the poor guest reviews caused by plastic keycard mishaps – and deliver the safest form of hotel room entry on the market as an additional benefit.
Keeps Belongings Safe
Mobile key solutions, like OpenKey, are far more secure than magstripe or RFID keycards. With OpenKey, there are multiple layers of security protecting guests.
Mobile key creation and delivery occur over encrypted HTTPS-secured servers. While magstripe and RFID cards can be copied, digital keys are actually encrypted ‘tokens’ that reside on a smartphone. Mobile key then uses BLE to connect with the door lock, which initiates authentication between the lock and phone to pair and ultimately open the door.
Digital keys are also protected by the passcode, fingerprint, or face scanner (such as Face ID by Apple) required by many guests to access their smartphone features. The OpenKey app can also be locked down using the same technology, adding yet another layer of security.These superior security measures prevent unauthorized users from opening a door lock. Reporting a theft and dealing with insurance companies and police are no one’s idea of a nice vacation or business trip.
Just like the check-in process, mobile key allows guests to skip the desk at check-out. Between luggage, kids, and trying to catch that flight, the last thing guests want is to be held up at the front desk trying to turn in a room key.Mobile key allows the guest to request a remote check-out, saving guests’ and hotel staff’s time. Since most hotels will request a credit card to pay for incidentals during booking, doing away with the key can eliminate the need to stop by the desk altogether.
Get Hotel Information Faster
OpenKey is more than just a digital hotel key. Additional useful information about the hotel is included in the app such as Wi-Fi details, amenities, and even announcements and dining recommendations. Instead of calling or visiting the front desk, guests have the convenience of getting answers immediately in the app. Mobile key can simplify check-in and check-out and eliminate unnecessary, but common, room key dilemmas. This efficient and secure solution can improve the guest stay (and online review) with a stress-free, high-quality hotel experience.