OpenKey and Infor Announce New Partnership

OpenKey and Infor Announce New Partnership

Integration between Infor HMS and OpenKey to speed guest check-in

DALLAS, TEXAS (December 4, 2018) – OpenKey, the industry standard for universal mobile key in hotels has announced a new alliance with Infor, a global leader in business cloud software for Enterprise and SMB companies. This alliance will allow customers to maximize OpenKey utility from within Infor’s HMS platform, utilizing the efficiency of automated mobile key delivery. OpenKey can be found in 50 countries on six continents and recently opened a second office in Shanghai, China.

Hotel properties across the United States are adding automated mobile key delivery to reduce guest check-in wait times, save costs on expensive RFID keycards and simplify the key issue experience for the front desk agent. The powerful new integration is a back-end feature that automatically issues a secure mobile key to a guest’s smartphone upon check-in at the hotel. The feature is triggered by the staff entering a mobile device number and requires no additional steps by the front desk agent. Capturing a guest mobile number is a standard aspect of most hotel check-in processes to facilitate any necessary communication with the guest while staying at the hotel. The mobile key is stored securely as an encrypted token on the guest smartphone and communicates with a digital door lock via the Bluetooth function on the device.

“We seek to partner with industry leaders such as OpenKey on solutions that improve the guest experience and the bottom line,” said Stewart Applbaum, Senior Vice President and General Manager, Infor. “As competition in the hotel industry continues to tighten, creating competitive differentiation through guest technology is a must. Our goal is to deliver solutions that are simple and effortless.”

Research shows that today’s high-tech traveler does not want to wait at the front desk for check-in. In fact, a Cornell University’s Center for Hospitality study found that just a five-minute wait at check-in causes guest satisfaction to drop by 50 percent. More hoteliers are putting technology solutions at the forefront to support their guest-centric strategies.

“The efficiency and success that hotel properties are experiencing with automated mobile key delivery is exciting to be part of,” said Brian Shedd, Vice President of Sales & Marketing for OpenKey. “Our goal has always been to revolutionize the hotel industry and reshape the standard for guest service. We are pleased with the results to date and will continue to work with innovative partners like Infor to deliver seamless and convenient hotel guest experiences.”

In 2014, OpenKey set out to perfect mobile hospitality. Its keyless entry technology has been elevating the guest experience while reducing hotel staff workload. In addition to empowering guests with a tap of a button on their smartphones, it also reduces waste, eliminating the need for plastic key cards.

About Infor

Infor develops business cloud software for Enterprise and SMB companies globally. With 17,000 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit

Media Contact for Infor

Christina Ledger


About OpenKey

Founded in 2014, OpenKey is reinventing the hospitality experience through its mobile access solution. The OpenKey app is the industry standard for universal mobile key technology and works with the majority of digital hotel locks. Hotels and their guests benefit from OpenKey’s platform providing efficiency, convenience and cost savings. OpenKey is a privately held company located in Plano, Texas. The company has been funded by several of the largest hotel ownership and management companies in the world. The app is available for both iOS and Android devices. For more information, please visit

Read a previous OpenKey article

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