The Evolution of Hotel Keys
OpenKey Dec 21, 2018 11:05:00 AM The history of hotel keys stretches back nearly as far as civilization itself. While key technology has changed over time, our desire for safety and security remains constant. In our industry, these concerns can guide which hotel a guest will choose. Below, we’ve outlined this history from ancient times […]
Hotels Are Not Meeting Guests’ Desires For Mobile Solutions
OpenKey Jan 9, 2019 4:11:34 PM Being able to meet guests’ needs is essential but challenging for hotels in a culture that is becoming more accustomed to receiving services via mobile. This on-demand culture is driving hotel guests’ demands and expectations. As a recent survey demonstrated, other industries are utilizing mobile solutions while the […]
Are Bluetooth Locks Safe for Your Hotel?
Are Bluetooth Locks Safe for Your Hotel? OpenKey Jan 23, 2019 12:40:00 PM Hotel guests want to feel secure throughout their stay. And hoteliers strive to provide this sense of security, especially when it comes to ensuring guest rooms have the safest locks available. In the 1980s, hotels started offering magstripe door locks and keycards. […]
Successfully Training Hotel Employees on New Technology
OpenKey Jan 30, 2019 2:56:37 PM Implementing a new technology comes with a unique set of challenges. Often, one of the biggest hurdles hotels have to overcome is training employees to use the technology properly. And if your team is not committed to adopting a new solution, it could end up wasting your hotel […]
The Secret To Improving Hotel Guest Loyalty In 2019
OpenKey Feb 12, 2019 8:46:47 AM Is a loyal guest more important than a first-time customer? Ask any hotelier and they would probably reply with something along the lines of: “No, all guests are equally valuable”. The Value of Guest Loyalty In a 2014 article published in Harvard Business Review, researchers found that hosting returning […]
6 Reasons Why Bluetooth Locks Are The Future Of Hotel Safety
OpenKey Feb 19, 2019 1:28:24 AM Today’s mobile-centric guests expect the ability to use their smartphone to check into, out of and access their room. This isn’t just a technological shift, but a cultural one. Our Smartphones have changed the way we interact with the world, and the way hotel guests think about their […]
Secure Hotel Room Entry Can Make Or Break The Hotel Experience
In the midst of our hectic and fast-paced lives, hotels should always be a welcoming and inviting sanctuary. No matter what their reasons are for checking in, people expect a certain level of comfort and convenience from their hotel stay. However, since hotels are essentially a space we share with strangers, security will always […]
Premier Hotels Are Upgrading to Smart Locks. Here’s Why.
OpenKey Mar 13, 2019 2:06:33 PM Not so long ago, hotels issued regular keys to guests upon their check-in. Then In the 1980s magstripe locks and keycards took the industry by storm. This was the breakthrough technology at the time. Then In the 2000s, RFID locks and electronic keycards were introduced improving security and eliminating […]
