The Grumpy Guest: 4 Common Guest Complaints and Easy Fixes For Hoteliers

When a guest settles into a hotel, odds are they’re expecting a seamless stay. As such, hoteliers have to work tirelessly to tie up every loose end before and during a guest’s visit to ward off any hint of a sour experience.  With so many moving parts in a hotel, some things are just bound […]

This is What Hotels of the Future Will Look Like

As we head toward 2020, the sea of futuristic technology is expanding—and so is our appetite for it. What’s in store for hotels of the future? Being service-based organizations, hotels are feeling pressure to keep up with the rising tide of tech. In the present day, not having Wi-Fi in your room would be considered […]