case study

Highgate Hotels

THE SOLUTION

Digital Key

Highgate Hotels is a leading hospitality management company widely recognized as an innovator in the industry. When they sought a provider to offer their guest a contactless option they needed a company as respected in the space. They tapped OpenKey, as the leader in the industry for Digital Key, OpenKey is able to turn on this functionality in a customized, secure, and cost-effective way. OpenKey is proud to work with the following Highgate Hotels: Park Central New York, WestHouse Hotel New York, Stanford Court San Francisco, The Arcadian Hotel and Newbury Boston.

Joseph Falco

Global Director of Operational Strategy & Integration

OpenKey’s Digital Key solution allows us to customize the guest experience for each hotel easily,” said Joseph Falco, the Director of Business Intelligence at HighGate Hotels.” The software was able to work with the multiple lock hardware system that Highgate properties deploy.”


OpenKey was able to work with Joe and his team on the solution that worked best for their hotels. This required multiple customized integrations with other vendors that OpenKey took on to make sure that the Highgate team was getting exactly what they envisioned.  

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