OpenKey and ResortSuite Partner to Personalize Guest Experience

Dallas, Texas – Furthering its expansion into partnering with leading edge hospitality software solutions, OpenKey is pleased to announce its partnership with ResortSuite; a global leader in guest-centric hospitality management software. OpenKey’s Digital Key software will work in twine with ResortSuite to provide a more personalized guest experience to its luxury hotel partners.

For more than two decades ResortSuite has been a leading force within the hotel software industry, helping luxury properties provide top of mind guest service. ResortSuite has partnered with notable luxury properties including Hotel Hershey, Miraval, Lodge at Woodloch, Old Course and Champneys.

“We are always looking for ways to drive the continued vision and growth of ResortSuite forward,” said Stephan Karayannopoulos, VP of Product Development at ResortSuite. “We believe that by partnering with OpenKey, we can assist our hospitality partners in providing contactless alternatives to traditionally time consuming and unsustainable processes.”

Whenever a guest makes a reservation within ResortSuite, their phone number will be associated with a Digital Key, and the guest will receive a welcome message explaining how to download the app and how OpenKey works. Their number will then be stored in OpenKey Host and once checked in the guest will receive their key straight to their device. Each Digital Key will be unique per guest, with the exception of sharing with an additional user.

OpenKey’s Digital Key service would add to ResortSuite’s numerous offerings which include modules for helping resorts integrate guest profiles across their property and enhancing guest experiences with online bookings and property-based apps to name a few. Not only does the Digital Key entry provide a more personalized experience for guests, but it also makes it possible to streamline operational workflows, as a key can be automatically issued to a guest upon check-in.

“We are pleased to partner with ResortSuite to provide hotels with the resources they need to offer guests the best possible experiences” said Jacob Liggett, OpenKey’s VP of Sales and Marketing. “ResortSuite has always been noteworthy for offering unique services that help streamline hotel operations and increase guest satisfaction. We look forward to working with them and continuing to make steps towards revolutionizing the guest experience.”

About ResortSuite

ResortSuite is a global leader in guest-centric hospitality management software solutions designed to help streamline operations, increase revenue, and deliver personalized guest experiences. With over 20 years of serving luxury properties globally, including Hotel Hershey, Omni Hotels & Resorts, Champneys, Miraval, and Sea Island Resort, we provide a unique integration that allows partners to maintain a single guest profile across their property. This integration helps provide guests with an enhanced experience and provides the property with substantial operational efficiencies. ResortSuite runs on an Oracle database and comprises modules for SPA, PMS, CLUB, GOLF, CATERING, RETAIL, SKI, CONCIERGE, and F&B. ResortSuite GuestEX also combines our WEB, MOBILE and CONNECT technologies that allow guests to easily book their entire experience in real-time, 24/7 including room reservations, spa treatments, classes, activities, golf tee times, events, and dining reservations through ResDiary. For more information, please visit

About OpenKey

In 2014, we set out to perfect mobile access. Since then, we’ve helped hotels and resorts around the world develop a guest experience they can enjoy as much as their guests do. We work with existing platforms to advance your property into an exciting new era of customer engagement. Our dedicated staff provides a seamless transition to keyless entry, remote check-in, hotel-specific apps, and much more, all tailored to your property and your guests. OpenKey is financially backed by several of the largest publicly traded REITs in the hotel industry.

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