case study

WASHINGTON SQUARE INN, 1906 MISSION, HAYES VALLEY AND HOTEL DES ARTS,
THE ANNEX AT HAYES VALLEY

THE SOLUTION

Digital Key

PROPERTIES

5

Washington Square Inn, 1906 Mission, Hayes Valley Inn, Hotel Des Arts and the Annex at Hayes Valley are several boutique hotels located in the heart of the San Francisco Bay Area. Roberto Pacaccio, who is the Revenue Manager of these properties had a problem. Like many other hotels struggling to survive in the pandemic, Roberto needed to minimize staffing costs in order to keep these properties in business. He knew he needed to find a way to cut costs and the best way to do that would be through remote management of his properties and Digital Key. 

Washington Square Inn

"OpenKey helped us minimize our staff costs which is what is keeping us in business during these crazy times!"

Roberto Pacaccio  | Revenue Manager | Washington Square Inn, 1906 Mission, Hayes Valley, Hotel Des Arts, and The Annex at Hayes valley

Roberto Pacaccio

Revenue Manager | Washington Square Inn, 1906 Mission, Hayes Valley, Hotel Des Arts and The Annex at Hayes Valley

Roberto ultimately chose OpenKey’s Digital Key technology due to it’s reasonable initial investment, automation of check-in and check-out, remote management and the integration with their PMS. According to Roberto, We are now able to manage our properties remotely, offering online check-ins and check-outs. OpenKey helped us minimize our staff costs which is what is keeping us in business during these crazy times. OpenKey contributed to drastically reducing our expenses while still having full control of the hotel operations.” Thanks To OpenKey, Roberto is back on track with his budget and guests are thrilled with the new contactless check-in, things are looking up in San Francisco!

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