case study

Lark Hotels

Lark Hotels Improves Guest Experience with OpenKey’s Digital Key Solution

THE SOLUTION

Digital Key

PROPERTIES

16

Lark Hotels is a collection of boutique hotels that operates in New England and beyond in iconic locations such as Nantucket, Stowe, and Napa. As Revenue and Asset Manager of Lark Hotels, Jonathan Silva is responsible for ensuring the success of the properties under his supervision. Jonathan was tasked with modernizing the guest experience and finding a solution that allowed guests to check-in and unlock their rooms using their mobile devices.
 
Prior to implementing OpenKey, a number of Lark Hotels’ properties already had RFID lock systems but were lacking a Bluetooth mobile option. After considering various options, Jonathan selected OpenKey  because it it is a “modern and secure way for the guests to check-in and unlock their rooms with their mobile devices.”

Block Island Beach Hotel

"OpenKey has been very helpful in modernizing our existing hardware and improving the guest experience."

Jonathan Silva  | Revenue & Asset Manager of Lark Hotels

Jonathan Silva

Revenue & Asset Manager l Lark Hotels

OpenKey has been instrumental in modernizing Lark Hotels’ existing hardware and improving the overall guest experience. The ability for guests to check-in remotely after hours, using a secure and easy-to-use solution, has been a significant benefit. 

The OpenKey sales and support teams were always available to answer questions and provide assistance during the implementation process. Partnering with OpenKey has helped Lark Hotels achieve its business goals and improve the guest experience at properties such as  Ale House Inn, Block Island Beach House, AWOL Kennebunkport, and many more. Jonathan, who has personally installed several OpenKey modules, attests to the ease and efficiency of the process.

Overall, Jonathan recommends OpenKey as the solution to anyone looking to improve the guest experience. But the main reason he would recommended OpenKey to others is the exceptional service and support provided by the OpenKey team. 

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