case study
Lark Hotels
Lark Hotels Improves Guest Experience with OpenKey’s Digital Key Solution
THE SOLUTION
Digital Key
PROPERTIES
16
Block Island Beach Hotel
“OpenKey has been very helpful in modernizing our existing hardware and improving the guest experience.”
Jonathan Silva | Revenue & Asset Manager of Lark Hotels
Jonathan Silva
Revenue & Asset Manager l Lark Hotels
OpenKey has been instrumental in modernizing Lark Hotels’ existing hardware and improving the overall guest experience. The ability for guests to check-in remotely after hours, using a secure and easy-to-use solution, has been a significant benefit.
The OpenKey sales and support teams were always available to answer questions and provide assistance during the implementation process. Partnering with OpenKey has helped Lark Hotels achieve its business goals and improve the guest experience at properties such as Ale House Inn, Block Island Beach House, AWOL Kennebunkport, and many more. Jonathan, who has personally installed several OpenKey modules, attests to the ease and efficiency of the process.
Overall, Jonathan recommends OpenKey as the solution to anyone looking to improve the guest experience. But the main reason he would recommended OpenKey to others is the exceptional service and support provided by the OpenKey team.
