case study
The Lodge at Breckenridge
The Lodge at Breckenridge Improves Operational Efficiency with OpenKey
THE SOLUTION
Digital Key
Room Count
57
The Lodge at Breckenridge is a luxury hotel nestled in the Rocky Mountains with 57 beautifully appointed rooms. As the General Manager, Rhonda Wilson was seeking ways to enhance the guest experience and streamline operations. Prior to using OpenKey, the hotel was only utilizing RFID cards for access to guest rooms.
Rhonda selected OpenKey for several reasons, including the ability to offer guests the convenience of bypassing the front desk while also reducing burden on the staff. The hotel also wanted to stay current with technology trends and improve the overall guest experience.
Rhonda Wilson, General Manager of The Lodge at Breckenridge, described the process of getting started with OpenKey as easy and seamless, saying “we were able to quickly upload our hotel information and start using the app.”
The Lodge at Breckenridge
“OpenKey is easy to work with and easy for guests to use. It has allowed us to reduce front desk check-ins and ease the burden on our staff.”
Rhonda Wilson | General Manager of The Lodge at Breckenridge
The Lodge at Breckenridge
OpenKey has helped The Lodge at Breckenridge reduce the number of guests checking in at the front desk, allowing the staff to focus on other tasks. The app is user-friendly, and guests have been able to access their rooms with ease. It also allows for better communication with guests and offers an additional way to showcase hotel amenities. Overall, the ease of use and convenience for both staff and guests have made OpenKey a valuable addition to The Lodge at Breckenridge.
Rhonda, the General Manager of The Lodge at Breckenridge, highly recommends OpenKey to other hotels, saying “OpenKey is easy to work with and easy for guests to use. It has allowed us to reduce front desk check-ins and ease the burden on our staff while also giving guests an easy way to see our offerings. I would definitely recommend OpenKey to other hotels looking to modernize their guest experience.”
