The Lodge at Breckenridge Improves Operational Efficiency with OpenKey

case study The Lodge at Breckenridge The Lodge at Breckenridge Improves Operational Efficiency with OpenKey THE SOLUTION Digital Key Room Count 57 The Lodge at Breckenridge is a luxury hotel nestled in the Rocky Mountains with 57 beautifully appointed rooms. As the General Manager, Rhonda Wilson was seeking ways to enhance the guest experience and […]

Lark Hotels Improves Guest Experience with OpenKey’s Digital Key Solution

case study Lark Hotels Lark Hotels Improves Guest Experience with OpenKey’s Digital Key Solution THE SOLUTION Digital Key PROPERTIES 16 Lark Hotels is a collection of boutique hotels that operates in New England and beyond in iconic locations such as Nantucket, Stowe, and Napa. As Revenue and Asset Manager of Lark Hotels, Jonathan Silva is […]

7 Ways to Enhance Your Hotel’s Guest Experience in 2023

How does your hotel’s guest experience measure up? As hotels face numerous challenges around staffing and rising overhead costs, improving hotel occupancy is more important than ever. To do that, you need to attract both first-time and returning guests. Without a stellar guest experience and great reviews from returning guests, this is almost impossible. Fortunately, hotels of […]

The Guest Journey: How to Use Mobile Trends to Enhance the Guest Experience

Successful guest experiences don’t happen by accident. They’re made up of a series of meticulously planned, strategic touchpoints and phases that come together to form successful stays and lasting guest relationships. Sales experts across multiple industries talk about the buyer’s journey, which typically includes awareness, consideration, decision, and loyalty. A hotel guest’s journey is similar, […]

2023 travel tech trends for boutique hotels

2023 travel tech trends

The last few years have seen significant changes in the hospitality industry. Along with weathering a global health crisis, the industry has also seen rapidly advancing artificial intelligence (AI), virtual reality (VR) and augmented reality (AR) technologies. With all this, hospitality looks very different than it did even as recently as 2019. Along with changing […]

OpenKey Releases All-New Guest App

OpenKey Releases All-New Guest App DALLAS – OpenKey, the brand standard for universal Digital Key in hotels, is excited to announce an entirely new OpenKey guest app experience to power its Digital Key technology. The all-new OpenKey app includes a redesigned user interface with new and improved functionality, providing greater value to both guests and hotels, […]

The Hoteliers Guide to Attracting (and Keeping) the Best Employees

Hotel Staff Retention

Employee retention and operational efficiency are at the top of every hotelier’s mind today. Facing high turnover rates and a historic staffing shortage, hotels must find ways to attract and retain quality employees. And they must do this while being mindful of overhead costs. According to eHotelier, the hospitality industry is currently reporting a staggering […]