7 Ways to Enhance Your Hotel’s Guest Experience in 2023

How does your hotel’s guest experience measure up? As hotels face numerous challenges around staffing and rising overhead costs, improving hotel occupancy is more important than ever. To do that, you need to attract both first-time and returning guests. Without a stellar guest experience and great reviews from returning guests, this is almost impossible. Fortunately, hotels of […]

The Guest Journey: How to Use Mobile Trends to Enhance the Guest Experience

Successful guest experiences don’t happen by accident. They’re made up of a series of meticulously planned, strategic touchpoints and phases that come together to form successful stays and lasting guest relationships. Sales experts across multiple industries talk about the buyer’s journey, which typically includes awareness, consideration, decision, and loyalty. A hotel guest’s journey is similar, […]

2023 travel tech trends for boutique hotels

2023 travel tech trends

The last few years have seen significant changes in the hospitality industry. Along with weathering a global health crisis, the industry has also seen rapidly advancing artificial intelligence (AI), virtual reality (VR) and augmented reality (AR) technologies. With all this, hospitality looks very different than it did even as recently as 2019. Along with changing […]

The Hoteliers Guide to Attracting (and Keeping) the Best Employees

Hotel Staff Retention

Employee retention and operational efficiency are at the top of every hotelier’s mind today. Facing high turnover rates and a historic staffing shortage, hotels must find ways to attract and retain quality employees. And they must do this while being mindful of overhead costs. According to eHotelier, the hospitality industry is currently reporting a staggering […]

The Top 5 Strategies to Improve Hotel Sustainability 

hotel Sustainability

Sustainability and environmental impact are more important than ever, especially for the hospitality industry. According to the Sustainable Hospitality Alliance, “The World Economic Forum has now ranked climate action failure as the top global risk.” Further, according to National Geographic, hotels contribute about 1% of total global emissions. While this may seem like a small […]

How to Make Holiday Travel Safer with Hotel Technology

Your guests’ safety is your top priority. While the COVID-19 public health emergency is less of a concern than it was in 2020, health and sanitation concerns still linger. You want to protect your guests and enhance their stays, ensuring that they have the best possible stay at your hotel. That means taking precautions and […]

4 Telltale Signs it’s Time to Upgrade Your Hotel’s Technology

Hotel Technology

Is it time to upgrade your hotel’s technology? Take a moment to think about your day-to-day operations, guest interactions, and services. While there is are always opportunities for improvement, how can you determine where to prioritize your tech budget? From streamlining staff scheduling and cleaning schedules with automation to offering features like contactless check-in with […]

5 Reasons Top Boutique Hotels are Embracing Tech

The hospitality industry is notoriously slow to embrace new technologies and automated systems. And, traditionally, this has been especially true of independent, boutique hotels and smaller hotel brands. Today, however, more small hotels are discovering the benefits of a technology-forward approach. According to recent data from Oracle Hospitality, 73% of guests want hotels to implement technology that […]

How to Sell Digital Key to Skeptical Guests

How to Sell to Skeptical Guests

What do you do when a guest is hesitant about Digital Keys and would rather stick to key cards? In our experience working with hotels around the world, the majority of guests are quick to adopt Digital Key technology without hesitation. They embrace the convenience and enhanced security that come with using their phones as […]

The Best Ways to Increase Hotel Occupancy in 2022

Your hotel’s occupancy rate directly corresponds to your revenue stream, but that’s not all. If you consistently have high occupancy rates, you’ll not only be bringing in consistent revenue – you’ll also build your hotel’s reputation as a sought-after place to stay in your area.  So, do you know your hotel occupancy rate? This metric […]