In the past 10 years, the percentage of Americans active on social media has skyrocketed from 24% to 81%. According to the same research, the number of worldwide social media…
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Share on facebook Share on twitter Share on linkedin The history of technology is littered with fancy terminology and buzzwords. But while innovations like artificial intelligence, machine learning, and voice…
Almost every week we read or hear about a new startup in the travel tech and hospitality industry that’s set to reshape guest engagement. In fact, just a quick look…
OpenKey Mar 13, 2019 2:06:33 PM Not so long ago, hotels issued regular keys to guests upon their check-in. Then In the 1980s magstripe locks and keycards took the…
In the midst of our hectic and fast-paced lives, hotels should always be a welcoming and inviting sanctuary. No matter what their reasons are for checking in, people expect…
OpenKey Jan 30, 2019 2:56:37 PM Implementing a new technology comes with a unique set of challenges. Often, one of the biggest hurdles hotels have to overcome is training…
OpenKey Feb 19, 2019 1:28:24 AM Today’s mobile-centric guests expect the ability to use their smartphone to check into, out of and access their room. This isn’t just a…
OpenKey Feb 12, 2019 8:46:47 AM Is a loyal guest more important than a first-time customer? Ask any hotelier and they would probably reply with something along the lines of:…
OpenKey Jan 9, 2019 4:11:34 PM Being able to meet guests’ needs is essential but challenging for hotels in a culture that is becoming more accustomed to receiving services…
