Who We Are
In 2014, we set out to perfect mobile hospitality. Since then, we’ve helped hotels and resorts around the world develop a guest experience they can enjoy as much as their guests do. We work with existing platforms to advance your property into an exciting new era of customer engagement. Our dedicated staff provides a seamless transition to keyless entry, remote check-in, hotel-specific apps, and much more all tailored to your property and your guests.
6404 International Pkwy #1080, Plano, TX 75093
Your mobile number is required in order for OpenKey to provision a digital key to your smartphone. Your mobile number is also used as a security measure to prevent unauthorized distribution of digital keys.
No, we only send a welcome text with the link to download the OpenKey app and a verification code.
These permissions are required in order to call the hotel from the app.
OpenKey uses 128-bit encryption code within the app, making mobile key the most secure method of guest room access.
You can always get a hard key from the front desk. Once your phone is charged, your key will still be there when you get back.
Yes! You can make and receive phone calls and jump back into the app to open your door all without hanging up.
You will receive a text message with the link to download the OpenKey Guest App (https://connector.openkey.co/apps/1) once you’ve been issued a mobile key. If you have not received this link, be sure to contact the Front Desk to ask for a mobile key.
You can also search the PlayStore or Apple App Store for “OpenKey” to find the app.
Internet or cell signal is only required when downloading the app or the mobile key. Once the mobile key is downloaded onto a device, it is cached/saved on the device for the length of the reservation and no signal is needed.
If you need to download the app or your mobile key and do not have WiFi or Cell signal, please ask the front desk for a plastic key until a time where you can connect to internet or go to a location with a better cell signal.
This is a common request often faced by the Front Desk Agents at our client hotels. Team members can issue both traditional key cards and mobile keys for the same reservation as long as they understand the following criteria:
- Mobile keys will always act at the “Main” or “Master” keys, which will cancel out any other existing key for the room.
- Mobile keys are not finalized until the guest DOWNLOADS the key to their device.
- RFID keys must be made as “Additional” or “Joiner” keys after the mobile key has been issued and downloaded by the guest.
- If issuing both types of key at check-in, team members should inform the guest that the traditional key will need to be reprogrammed once they download their key.