Frequently Asked Questions
Your mobile number is required in order for OpenKey to provision a digital key to your smartphone. Your mobile number is also used as a security measure to prevent unauthorized distribution of digital keys.
No, we only send a welcome text with the link to download the OpenKey app and a verification code.
These permissions are required in order to call the hotel from the app.
OpenKey uses 128-bit encryption code within the app, making mobile key the most secure method of guest room access.
You can always get a hard key from the front desk. Once your phone is charged, your key will still be there when you get back.
Yes! You can make and receive phone calls and jump back into the app to open your door all without hanging up.