Is Self-Service the New Guest Experience?
The hotel guest experience traditionally relies on exceptional staff services. From the front desk, concierge, room service, and amenities throughout the hotel, services were requested by guests and fulfilled by individuals. This type of guest experience was based on human touch – and it delighted guests. Hospitality is defined by these relationship-based interactions. But the […]
8 Tips for Helping Guests and Staff Adopt Contactless Technology
For decades, hotel’s have been increasingly leveraging technology to delight their guests and improve operational performance. Today, to adopt contactless technology is fundamental to departments across the hotel, whether it’s for recruiting, inventory, accounting, food and beverage, or property management. And in the last several years this trend accelerated as cloud and SaaS technologies made […]
Which Contactless Trends Are Here to Stay?
Which Contactless Trends Are Here to Stay? Whatever trend forecasts the hospitality industry had for 2020, few remained relevant after March. Sustainable travel, for instance, is now securely on the back burner. And for those trends that did bear out, like adoption of more digital amenities, literally no one predicted the motivation of the trend’s […]