Is The Hotel Front Desk Really Necessary?

According to a recent post by TripSavvy, “hotels not honoring a reservation” and “rude or unpleasant staff” both rank among the Top 10 most common problems hotel guests cite when giving poor reviews on social media.  A quick internet search of “Terrible hotel front desk staff” delivers over 250,000,000 responses with most being TripAdvisor reviews […]