How can you attract more guests? Better yet, how can you attract and cater to the right guests? If your hotel is located in an attractive tourist destination, you’ll naturally want to cater to tourist groups. But, as you start those efforts, should you be working to attract young adults on solo trips, big groups, […]
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Being able to meet guests’ needs is essential but challenging for hotels in a culture that is becoming more accustomed to receiving services via mobile. This on-demand culture is driving hotel guests’ demands and expectations. As a recent survey demonstrated, other industries are utilizing mobile solutions while the hospitality industry lags behind. The 2018 Customer […]