WHAT'S SO GREAT ABOUT DIGITAL KEY?
Offer end-to-end contactless experiences and increase operational flexibility.
Allow guests to check in and out of their rooms, and unlock their doors, with the OpenKey app. It’s the fastest and easiest way to give guests access to their room – it’s the most secure and efficient way as well.
THE OPENKEY APP
Guests love it and so will you
SO MANY BENEFITS
Digital Key offers great advantages
DIGITAL KEY 101
Here’s what you need to know about getting set up for Digital Key
Manage your guest mobile keys from the OpenKey HOST platform or integrate HOST key management functionality into your existing PMS.
Choose from the economical options of either PMS Integrated or non-integrated mobile key service to suit your guest needs and property budget.
THE OPENKEY HOST PLATFORM
Complete control over guest Digital Key access
Take control like never before
At the heart of the OpenKey platform is the HOST front desk system used to provision, issue, revoke and change settings on mobile keys. HOST can be used as a stand-alone system for issuing Digital Keys or it can be integrated with the hotel PMS platform.
THE OPENKEY SDk
Integrate OpenKey with your existing app
DESIGNED FOR SIMPLICITY
Give your hotel app the
power of Digital Key
Hotels also have the option of integrating the OpenKey SDK into their own app to provide Digital Key capability.
FROM THE BLOG
Digital Key Eliminates Millions Of Plastic Keycards
Offering guests the benefits of digital key at your hotel is not only good for business, it’s good for the environment. Check out the facts about digital key and how much better it is for the planet by downloading the infographic below.
Frequently Asked Questions
OpenKey uses 128-bit encryption code within the app, making Digital Key the most secure method of guest room access.
Currently, most iOS and Android devices are able to utilize OpenKey application. All iOS devices with iOS version of 10 and higher and Android devices with Android version 6.0 and higher are compatible.
This is a common request often faced by the Front Desk Agents at our client hotels. Team members can issue both traditional key cards and digital keys for the same reservation as long as they understand the following criteria:
- Digital keys will always act at the “Main” or “Master” keys, which will cancel out any other existing key for the room.
- Digital keys are not finalized until the guest DOWNLOADS the key to their device.
- RFID keys must be made as “Additional” or “Joiner” keys after the digital key has been issued and downloaded by the guest.
- If issuing both types of key at check-in, team members should inform the guest that the traditional key will need to be reprogrammed once they download their key.
Guests will need to have WiFi or data service to download the OpenKey app on their smartphone. The OpenKey app is where the Digital Key will be stored. Depending on what type of lock the hotel is using, the guest may need WiFi during the stay to access their digital key. In some cases the digital key will be stored as a secure token on the phone and won’t require internet or data access to use.